FAQ

General

When is the attendee registration deadline?

The attendee registration deadline is August 1, 2025.

How can I update my directory information?

Please email team@catdealeruem.com to request updates to/removal of your directory information.

Can I change my Monday event selection?

We do not allow changes to Monday event selections.

I requested to participate in one of the Monday events, but I am no longer able to do so. What should I do?

Please email team@catdealeruem.com to let us know that you will not be able to participate in the Monday event.

IMPORTANT: If the event has been waitlisted, we will offer your position to the next attendee in line. We will not be able to add you back to the event if you change your mind.

What is the dress code for the conference?

The dress code for the Cat Dealer UEM conference is business casual.

Formal attire is encouraged for the charity auction dinner.

How can I cancel my registration?

If you are no longer able to attend the event and need to cancel your registration, please email team@catdealeruem.com for assistance.

What is the refund policy for attendees?

If we receive your request prior to October 10, 2025, we will process your cancellation and provide a full refund of your attendee registration fee. Cancellations made after October 10th will result in the forfeiture of your registration fee. By that time, all event activities will have been booked and meals and materials ordered based on final headcounts. We appreciate your understanding.

I submitted an item for the charity auction. Why isn't this showing online?

We are restricted from showing some auction items on the website. Firearms (or other weapons), alcohol, and tobacco products will not be shown on the conference website but will be printed in the auction guide.

How can I update the information for my auction item?

If you need to make a change to an auction item you submitted, please email team@catdealeruem.com. DO NOT resubmit the form, as it will show up as a new donation from your company.

Why am I not receiving emails about this event?

Your company may have a firewall preventing you from receiving email from our domain. Please ask your I.T. department to whitelist all email coming from our domain (catdealeruem.com). We also recommend adding team@catdealeruem.com as a contact in your email client.

I am registered for the conference. Why am I not listed in the online directory?

The directory should be updated within 24 hours of completing your registration. If you have registered for the conference but are not listed in our online directory (and it has been more than 24 hours), please email team@catdealeruem.com for assistance.

How do I view directories from previous years?

To request access to directories from previous years, please email us at team@catdealeruem.com and include the years your are requesting to access.

Important: If you were not a registered attendee during the year(s) you request, our team will not be able to grant access.

Why am I unable to access some pages/content on the website?

Some of the pages of our website are only for registered attendees. If you are a registered attendee, you should have been asked to set up your online account upon confirmation. If you have not yet set up your online account, you may do so at the signup link below.

For dealers who have not yet registered, please first register for the conference.

For sponsors who have not yet registered, you will need to register through your designated sponsor forms. If you are having trouble locating these forms, please email team@catdealeruem.com for assistance.
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Our company is interested in hosting an upcoming Cat Dealer UEM conference. How should we express interest?

We are so excited that you're interested in hosting! Please fill out our Host Dealer Interest Form, and a member of our event planning team will be in touch.

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